Returns

It is our goal is to make sure that you are completely satisfied with the Feisol quality product you have purchased. In instance where you are unhappy with your purchase, for any reason, you can return it to FEISOL UK within 7 working days of receiving the item(s) Please note the rules and policies outlined below.

We will be glad to exchange it for a different Feisol product or refund you the amount of the original purchase price less shipping charges.

All returned or exchanged items must be in new condition, unused, unregistered, in their original box and include all packing material, blank warranty cards, manuals and all accessories.

Please inspect your purchase carefully. Claims for damaged / missing items must be received within 2 business days of receipt of goods.

• In order to return an item please use our Customer Service and Support e-Ticket System to obtain an e-ticket reference no.
  
• All items purchased from FEISOL UK are sold in its original factory packaging just as shipped to us by the manufacturer. Consequently, items have to be returned in the original manufacturer's packaging, in same condition as sold, and with all instructions and blank warranty cards.
• To ship, please put the manufacturer's box into a shipping package.
• Please attach no labels of any kind to the original box .
• Please obtain insurance for the package and ship using a method that can be traced. FEISOLUK cannot be liable for lost or damaged returns.
  

Returns or Exchanges are excluded for

•   Special Orders.

It is at our discretion whether defective products are repaired or replaced for the same or equivalent model.

Rules & Regulations

We cannot accept returns without prior consent and a valid e-ticket reference number.
In the event that any of the conditions above are not met, FEISOLUK reserves the right, at our discretion, not to accept the return or to charge a restock fee of not less than 15%.

FEISOL UK cannot be held responsible for any items returned without formal correspondence.

We will give you credit for returns via the same payment method used in the original purchase. For payments made by cheque or bank transfer, refunds will be made by cheque after a period of 10 business days from the original date of purchase has passed.

Please ship pre-authorized returns to:

FEISOL UK

13 Wooderson Close

Fair Oak

Eastleigh

Hampshire

SO50 8QB

UNITED KINGDOM